- 目錄
崗位職責(zé)是什么
宴會(huì)銷(xiāo)售是一個(gè)專(zhuān)注于策劃和銷(xiāo)售宴會(huì)服務(wù)的職位，主要負(fù)責(zé)吸引和維護(hù)客戶關(guān)系，為客戶提供一流的宴會(huì)解決方案，以實(shí)現(xiàn)酒店或餐飲業(yè)務(wù)的收入增長(zhǎng)和客戶滿意度。
崗位職責(zé)要求
1. 深入理解宴會(huì)市場(chǎng)動(dòng)態(tài)，熟悉各類(lèi)宴會(huì)活動(dòng)的需求和趨勢(shì)。
2. 具備出色的溝通技巧，能夠有效傳達(dá)宴會(huì)服務(wù)的價(jià)值和特色。
3. 精通銷(xiāo)售策略和談判技巧，能夠在競(jìng)爭(zhēng)激烈的市場(chǎng)環(huán)境中達(dá)成銷(xiāo)售目標(biāo)。
4. 能夠獨(dú)立管理宴會(huì)銷(xiāo)售活動(dòng)，從最初的客戶接洽到后期的執(zhí)行跟進(jìn)。
5. 有良好的組織能力和時(shí)間管理能力，確保宴會(huì)活動(dòng)的順利進(jìn)行。
6. 對(duì)客戶服務(wù)充滿熱情，致力于提供優(yōu)質(zhì)、個(gè)性化的宴會(huì)體驗(yàn)。
7. 了解宴會(huì)成本結(jié)構(gòu)，能有效地進(jìn)行價(jià)格設(shè)定和利潤(rùn)分析。
崗位職責(zé)描述
宴會(huì)銷(xiāo)售專(zhuān)員的工作主要包括與潛在客戶建立聯(lián)系，了解他們的需求和預(yù)算，提供定制的宴會(huì)建議。他們需要定期更新宴會(huì)菜單、場(chǎng)地布置和其他服務(wù)選項(xiàng)，以滿足不同客戶群體的需求。此外，他們還需與內(nèi)部團(tuán)隊(duì)（如廚房、服務(wù)團(tuán)隊(duì)和設(shè)施管理部門(mén)）緊密合作，確保宴會(huì)的順利實(shí)施。
有哪些內(nèi)容
1. 客戶開(kāi)發(fā)：尋找新的商業(yè)機(jī)會(huì)，通過(guò)電話、郵件或面對(duì)面交流，與潛在客戶建立聯(lián)系，推廣宴會(huì)服務(wù)。
2. 方案制定：根據(jù)客戶需求，設(shè)計(jì)宴會(huì)方案，包括場(chǎng)地布置、菜單選擇、音響設(shè)備等細(xì)節(jié)。
3. 銷(xiāo)售談判：與客戶進(jìn)行價(jià)格和合同條款的協(xié)商，確保雙方達(dá)成共識(shí)。
4. 服務(wù)跟進(jìn)：從預(yù)訂到宴會(huì)結(jié)束，全程跟蹤服務(wù)，處理客戶的疑問(wèn)和特殊要求。
5. 關(guān)系維護(hù)：保持與現(xiàn)有客戶的良好關(guān)系，定期進(jìn)行回訪，獲取反饋，提升客戶滿意度。
6. 市場(chǎng)分析：研究市場(chǎng)趨勢(shì)，分析競(jìng)爭(zhēng)對(duì)手，調(diào)整銷(xiāo)售策略以提高市場(chǎng)份額。
7. 團(tuán)隊(duì)協(xié)作：與內(nèi)部團(tuán)隊(duì)協(xié)調(diào)，確保宴會(huì)的執(zhí)行符合預(yù)期，解決可能出現(xiàn)的問(wèn)題。
8. 報(bào)告編制：定期提交銷(xiāo)售報(bào)告，分析業(yè)績(jī)，提出改進(jìn)措施。
總結(jié)宴會(huì)銷(xiāo)售崗位，這是一個(gè)需要專(zhuān)業(yè)技能、人際交往能力和商業(yè)洞察力的角色，旨在通過(guò)高質(zhì)量的宴會(huì)服務(wù)，推動(dòng)業(yè)務(wù)增長(zhǎng)，塑造品牌形象。
宴會(huì)銷(xiāo)售崗位職責(zé)范文
第1篇 宴會(huì)銷(xiāo)售總監(jiān)崗位職責(zé)
宴會(huì)銷(xiāo)售總監(jiān) scrutinize and approve all contracts prepared by the village/space sales team considering effective yield management
? set various village/space segment sales targets for all sales and drive performance of key accounts
? projects, completes and submits along with f&b head monthly rolling forecast of meetings, conferences, e_hibitions/events, retreats and space rental revenues
? assists to set up and administer the village/space sales incentive plan
? collaborate with events management team to ensure all vip groups and functions are e_ecuted achieving, if not e_ceeding the client’s e_pectations
? active participation of pre-conference/meeting beo meetings ensuring a successful transition of any group’s requirements
? conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and e_ceed their e_pectations during their program
? maintains positive relationships with all guests and vendors.
? maintains account, contact, activity and business details within computer system according to hotel standards.
? ensures pre-delivery of guest services through effective coordination with other operative departments.
? prepares weekly, monthly, quarterly, and annual reports as required scrutinize and approve all contracts prepared by the village/space sales team considering effective yield management
? set various village/space segment sales targets for all sales and drive performance of key accounts
? projects, completes and submits along with f&b head monthly rolling forecast of meetings, conferences, e_hibitions/events, retreats and space rental revenues
? assists to set up and administer the village/space sales incentive plan
? collaborate with events management team to ensure all vip groups and functions are e_ecuted achieving, if not e_ceeding the client’s e_pectations
? active participation of pre-conference/meeting beo meetings ensuring a successful transition of any group’s requirements
? conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and e_ceed their e_pectations during their program
? maintains positive relationships with all guests and vendors.
? maintains account, contact, activity and business details within computer system according to hotel standards.
? ensures pre-delivery of guest services through effective coordination with other operative departments.
? prepares weekly, monthly, quarterly, and annual reports as required
