- 目錄
崗位職責(zé)是什么
汽車售后技術(shù)崗位是汽車服務(wù)行業(yè)中至關(guān)重要的一個環(huán)節(jié)，主要負(fù)責(zé)為客戶提供專業(yè)的技術(shù)支持和解決方案，確保汽車在銷售后的正常使用和維護(hù)。
崗位職責(zé)要求
1. 具備深厚的汽車?yán)碚撝R，熟悉各類汽車的構(gòu)造、性能和常見問題。
2. 擁有豐富的實(shí)踐經(jīng)驗(yàn)，能夠準(zhǔn)確診斷和修復(fù)車輛故障。
3. 掌握最新的汽車技術(shù)和行業(yè)動態(tài)，及時更新知識庫。
4. 具備良好的溝通技巧，能有效地與客戶、維修技師和制造商交流。
5. 能夠處理復(fù)雜的售后問題，包括保修索賠和客戶投訴。
6. 具備團(tuán)隊(duì)協(xié)作精神，能與銷售、服務(wù)和配件部門緊密配合。
7. 有強(qiáng)烈的責(zé)任心和客戶服務(wù)導(dǎo)向，致力于提升客戶滿意度。
崗位職責(zé)描述
汽車售后技術(shù)人員是汽車行業(yè)的橋梁，他們將技術(shù)知識與客戶服務(wù)融為一體。他們的工作不僅限于修理，還包括預(yù)防性維護(hù)建議、故障排查、技術(shù)咨詢以及與制造商的技術(shù)協(xié)調(diào)。此外，他們還需要參與內(nèi)部培訓(xùn)，提升整個團(tuán)隊(duì)的技術(shù)水平。
有哪些內(nèi)容
1. 故障診斷與維修：對客戶送修的車輛進(jìn)行檢查，識別并解決各種技術(shù)問題。
2. 技術(shù)咨詢：解答客戶關(guān)于車輛使用、保養(yǎng)和維修的疑問，提供專業(yè)建議。
3. 客戶服務(wù)：處理客戶的投訴和反饋，確保問題得到妥善解決，提高客戶忠誠度。
4. 技術(shù)更新：定期參加培訓(xùn)，學(xué)習(xí)新技術(shù)和產(chǎn)品信息，保持專業(yè)知識的領(lǐng)先性。
5. 協(xié)作與協(xié)調(diào)：與銷售團(tuán)隊(duì)合作，為潛在客戶提供技術(shù)支持；與維修團(tuán)隊(duì)協(xié)作，優(yōu)化維修流程。
6. 文檔管理：記錄維修過程，更新客戶車輛檔案，確保信息準(zhǔn)確無誤。
7. 保修處理：處理保修申請，與制造商溝通，確保符合保修政策。
8. 培訓(xùn)與指導(dǎo)：為新員工和技術(shù)人員提供技術(shù)培訓(xùn)，提升團(tuán)隊(duì)整體能力。
汽車售后技術(shù)崗位是汽車行業(yè)的幕后英雄，他們的工作質(zhì)量和效率直接影響到客戶的用車體驗(yàn)和公司的聲譽(yù)。在這個崗位上，專業(yè)技能、客戶服務(wù)意識和團(tuán)隊(duì)協(xié)作精神缺一不可。
汽車售后技術(shù)崗位職責(zé)范文
第1篇 汽車售后技術(shù)崗位職責(zé)
知名高端汽車品牌technical support 售后技術(shù)支持工程師 dekra greater china,dekra大中華區(qū) 德凱達(dá)企業(yè)管理(上海)有限公司,dekra greater china,dekra大中華區(qū),德凱達(dá) main responsibility:
- remote technical support over hotline service and on-site technical support
- remote failure diagnosing process reconstruction together with dealer technician
- failure analysis on the vehicle quality problems.
- communication with the dealers on the best practical solving method. maintaining and repairing suggestion on the vehicle technology.
- information collection, analysis and reporting as per the oem customer requirements. interface of the vehicle technical issues to the parties inside and outside.
requirement/basic qualifications:
- be very familiar with the vehicle failure analysis in the after sales area.
- solid automotive industry e_perience in after sales at oem or its dealers, repairing and failure analysis e_perience is preferred.
- solid e_perience in the field of e/e, or multimedia (dvd, navigation), or interior/e_terior, or chassis/engine/transmission.
- strong communication capability.
- fluent in written and verbal english skill.
- integrity, team spirit, customer orientation, entrepreneurship, responsibility for safety
第2篇 汽車售后技術(shù)支持崗位職責(zé)
知名高端汽車品牌technical support 售后技術(shù)支持工程師 dekra greater china,dekra大中華區(qū) 德凱達(dá)企業(yè)管理(上海)有限公司,dekra greater china,dekra大中華區(qū),德凱達(dá) main responsibility:
- remote technical support over hotline service and on-site technical support
- remote failure diagnosing process reconstruction together with dealer technician
- failure analysis on the vehicle quality problems.
- communication with the dealers on the best practical solving method. maintaining and repairing suggestion on the vehicle technology.
- information collection, analysis and reporting as per the oem customer requirements. interface of the vehicle technical issues to the parties inside and outside.
requirement/basic qualifications:
- be very familiar with the vehicle failure analysis in the after sales area.
- solid automotive industry e_perience in after sales at oem or its dealers, repairing and failure analysis e_perience is preferred.
- solid e_perience in the field of e/e, or multimedia (dvd, navigation), or interior/e_terior, or chassis/engine/transmission.
- strong communication capability.
- fluent in written and verbal english skill.
- integrity, team spirit, customer orientation, entrepreneurship, responsibility for safety
